العربية

Help

Help and complaints

For any problem with an order, the order page in the app has "Report a problem with an order", and any chat can be reported from its menu.

Contact

Email: lammma.app@gmail.com. Or open the app and go to Support.

Time limits

The time limits for answering complaints are in the refunds and disputes policy. Refunds and disputes

How a complaint works

  1. From the order page in the app: "Report a problem with an order", with photos if there are any.
  2. Or by email, or from Support in the app, with the order number.
  3. What happens next follows the refunds and disputes policy.
  4. Any outcome can be appealed the same way, and we look at it again.
  5. Any consumer can also complain to the Consumer Protection Agency on 19588.

Reports and content

Any message, story, review or account can be reported or blocked from inside the app. A food safety problem is reported from the order page in the app, and Lammma looks at it ahead of other reports.

Community guidelinesFood safety

Account and data

An account can be deleted in the app or by email request. Requests about personal data go to lammma.app@gmail.com.

Delete your accountPrivacy policy